Privacy Policy – Luzemba Naturals

Luzemba Naturals (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data in accordance with:

  • GDPR – European Union’s General Data Protection Regulation

  • Lei n.º 22/11 – Angola Data Protection Law

  • Other applicable data protection regulations in African countries where we operate

By using our website, social media platforms, or purchasing our products, you agree to this Privacy Policy.

1. Data We Collect

We may collect the following information:

a) Personal data provided by you

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment information (processed securely by third-party providers)

  • Account details (if you create one)

  • Messages sent to customer service

b) Automatically collected data

  • IP address

  • Browser type and device information

  • Pages visited

  • Cookies (see Cookies Policy below)

c) Marketing and communication preferences

2. How We Use Your Data

We use your personal information for:

  • Processing and delivering orders

  • Customer support

  • Creating and managing your account

  • Sending order confirmations and updates

  • Improving our website and services

  • Marketing communications (only with your consent)

  • Legal or regulatory compliance

3. Legal Basis for Processing (EU + Angola)

We process your data based on:

  • Performance of a contract (orders, customer service)

  • Compliance with legal obligations

  • Your consent (newsletter, cookies)

  • Legitimate interests (fraud prevention, service improvement)

4. Sharing Your Data

We do not sell your personal data.

We may share data only with:

  • Payment processors

  • Shipping and logistics partners

  • IT and website service providers

  • Legal authorities when required by law

All partners must comply with GDPR and Angolan data protection rules.

5. International Data Transfers

If we transfer data outside the EU or Angola, we ensure:

  • EU Standard Contractual Clauses

  • Adequate protection levels

  • Secure encrypted transfer methods

6. Data Retention

We keep your data only as long as necessary:

  • Order records: 7–10 years (for legal compliance)

  • Customer account: until you request deletion

  • Marketing data: until you unsubscribe

7. Your Rights

Depending on your country, you have the right to:

  • Access your data

  • Correct inaccurate information

  • Request deletion (right to be forgotten)

  • Restrict processing

  • Object to marketing

  • Withdraw consent

  • Data portability (EU only)

To exercise your rights, contact us at: [insert email]

8. Security

We use encryption, password protection, and secure servers to protect your information.

No system is 100% secure, but we apply best practices to minimize risks.

9. Children’s Privacy

We do not knowingly collect data from children under 16 (EU) or under 18 (Angola).

10. Changes to This Policy

We may update this Privacy Policy at any time and will publish updates on our website.

11. Contact Us

Email: [Insert Email]
Phone: [Insert Phone]
Address: [Insert Address]