Returns and Refunds

Last updated: [01.11.2025]

We want you to be satisfied with your purchase. This Refund Policy outlines your rights following EU consumer law, Angolan commercial law, and general African practices.

1. Right of Withdrawal (EU Customers)

If you are in the EU, you may return your order within 14 days after receiving it, except for:

  • Opened or used cosmetic products

  • Products with safety/hygiene seals removed

  • Custom-made or personalized items

  • Perishable products (if any)

To request a return, email: [Insert Email]

2. Angola & African Countries Refund Policy

Returns are accepted according to local laws and our internal policy:

  • Return within 7–14 days of purchase (depending on destination)

  • Product must be unused, sealed, and in original condition

  • Receipt or proof of purchase required

3. Damaged or Incorrect Products

If your item arrives damaged or incorrect:

  • Contact us within 48 hours with photos

  • We will replace the product or issue a refund

  • No extra cost for the customer

4. Refund Process

Once your return is received and inspected:

  • Refund will be issued to the original payment method

  • Shipping fees are non-refundable unless the item arrived damaged or incorrect

  • Refunds may take 5–10 business days depending on your bank

5. Exchanges

We offer exchanges if:

  • The product is unused and sealed

  • Requested within the allowed timeframe

6. Non-Returnable Items

  • Gift cards

  • Promotional items

7. Contact for Returns

Email: info@luzambenaturals.com
Phone: [Insert Phone]
Return Address: Largo Manuel Simões Serôdio 9, 2350-325